Business Process Analyst

Další volná místa

Popis práce


Must to know any one of the Languages: German, Hebrew, French, Polish, Tagalog, Spanish, Egyptian

Responsibilities:

  • Analysis and documentation of as-is capabilities about business processes and technology in order to provide support services.
  • Create documentation (support scripts) for Support teams
  • Document cases identified as issues or cases which require to be attended by Support Teams.
  • Implementation activities related to App support
  • Provide training to Support teams (L0 & L1)
  • Assist on Support best practices assurance
  • Assure Support teams execute the support model implemented
  • Track incidents to assure the are attended according to support model, during hyper care periods
  • Collecting and documenting information on current business environment
  • Consulting staff from different parts of an organization
  • Compiling and presenting information
  • Execute Analytics and reports to monitor Support performance

Požadované jazyky a jiné znalosti


Abilities:

  • Leadership Skills
  • Analytical and organizational skills
  • Leadership ability
  • Communication and interpersonal skills
  • Teamwork skills
  • Attention to detail
  • Good problem solving and analytical skills
  • Capable of meeting high standards
  • Confident decision making
  • Presentation skills
  • Excellent customer service and quality assurance skills
  • Good organizational skills to prioritize heavy workloads
  • Flexibility and adaptability
  • Meticulous approach to work
  • Effective time management skills to meet deadlines
  • The ability to work under pressure
  • The ability to multi-task
  • The ability to learn quickly

LOKALITA/ MĚSTO


CZECH Praha

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Kontaktní osoba
Lucie Holubová
Account manager
l.holubova@itresources.cz
+420 720 379 306
 1
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